Mid Green occupation

Engineering and manufacturing

Engineering technician - Technical Support Technician

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Designing, building, servicing and repairing a range of engineering products and services.

Typical job titles include

Knowledge, skills and behaviours (KSBs)

K1:

understanding the importance of complying with statutory, quality, organisational and health and safety regulations

K2:

understanding of general engineering/manufacturing mathematical and scientific principles, methods, techniques, graphical expressions, symbols formulae and calculations used by engineering technicians

K3:

understanding the structure, properties and characteristics of common materials used in the sector

K4:

understanding the typical problems that may arise within their normal work activities/environment

K5:

understanding approved diagnostic methods and techniques used to help solve engineering/manufacturing problems

K6:

understanding the importance of only using current approved processes, procedures, documentation and the potential implications for the organisation if this is not adhered to

K7:

understanding and interpreting relevant engineering/manufacturing data and documentation in order to complete their job role

K8:

understanding the different roles and functions in the organisation and how they interact.

K9:

understanding why it is important for an organisation to continually review their processes and procedures

K60:

understand mathematical techniques, formula and calculations used in a technical support environment

K61:

understand the methods and techniques used to evaluate technical data and documentation

K62:

understand how to identify that the data and documentation being used is current and up to date

K63:

understand the procedure to be used for making changes to issued documentation

K64:

understand where and how to source other areas of technical expertise/information to help solve technical problems

K65:

understand the requirements of the customer (internal/external) and support using the appropriate tools, equipment and processes

Technical Educational Products

: ST0457: Engineering technician - Technical Support Technician (Level 3) Approved for delivery

: TL0009b: Engineering, manufacturing, processing and control - Fitting and Assembly Technologies (Level 3)
Technical education progression

: TL0009c: Engineering, manufacturing, processing and control - Machining and Toolmaking Technologies (Level 3)
Technical education progression

: TQL3C11026RN5260: EAL level 3 Technical Occupational Entry in Mechatronics (Diploma) (Level 3)
Technical education progression

Reference:: OCC0457M

Status:: Approved occupation

Average (median) salary:: £40,514 per year

SOC 2020 code:: 3113 Engineering technicians

SOC 2020 sub unit groups:
- 3113/99 Engineering technicians n.e.c.

S1:

obtaining, checking and using the appropriate documentation (such as job instructions, drawings, quality control documentation)

S2:

working safely at all times, complying with health, safety and environmental legislation, regulations and organisational requirements planning and where applicable obtaining all the resources required to undertake the work activity

S3:

undertaking the work activity using the correct processes, procedures and equipment

S4:

carrying out the required checks (such as quality, compliance or testing) using the correct procedures, processes and/or equipment

S5:

dealing promptly and effectively with engineering/manufacturing problems within the limits of their responsibility using approved diagnostic methods and techniques and report those which cannot be resolved to the appropriate personnel

S6:

completing any required documentation using the defined recording systems at the appropriate stages of the work activity

S7:

restoring the work area on completion of the activity and where applicable return any resources and consumables to the appropriate location

S101:

produce technical documentation that contains all the relevant and necessary data and information required for the technical support activity being carried out

S102:

present the technical documentation in the required format ensure that codes, symbols and other references used in the technical documentation follows agreed uk/international conventions

S104:

make any changes/amendments to the technical documentation using agreed quality

S105:

assurance control procedures

S106:

develop effective business and/or customer relationships

S107:

provide technical advice and guidance to others

S108:

contribute to the business by identifying possible opportunities for improving working practices, processes and/or procedures

S109:

produce engineering/manufacturing production plans

S110:

obtain resources for engineering/manufacturing activities

S111:

provide technical support services on products or services to internal and/or external customers

S112:

obtain and control materials used in engineering/manufacturing environments implement quality control/assurance systems and procedures in an engineering/manufacturing environment

S113:

produce documentation to supply or procure goods or services

S114:

produce off line programs for computer numerical controlled machines

S115:

produce programs for scanning/digitizing or co-ordinate measuring machines

S116:

produce programs for programmable logic control equipment

S117:

produce programs for industrial robot applications

S118:

produce engineering software tools/programs for analysis, quality, configuration management, safety assessments, system security applications

S119:

produce engineering drawings/models using computer aided design techniques (such as mechanical, electrical, fabrication, fluid power, integrated systems or services)

S120:

undertake complex fault diagnostic and/or condition monitoring activities on equipment, plant or services

S121:

carry out inspection activities on equipment/components/systems (such as mechanical, electrical, electronic, welded and fabricated.

S122:

check and calibrate control and test equipment used in an engineering and/or manufacturing environment

Technical Educational Products

: ST0457: Engineering technician - Technical Support Technician (Level 3) Approved for delivery
Technical education progression

: TL0009b: Engineering, manufacturing, processing and control - Fitting and Assembly Technologies (Level 3)
Technical education progression

: TL0009c: Engineering, manufacturing, processing and control - Machining and Toolmaking Technologies (Level 3)
Technical education progression

: TQL3C11026RN5260: EAL level 3 Technical Occupational Entry in Mechatronics (Diploma) (Level 3)
Technical education progression

Reference:: OCC0457M

Status:: Approved occupation

Average (median) salary:: £40,514 per year

SOC 2020 code:: 3113 Engineering technicians

SOC 2020 sub unit groups:
- 3113/99 Engineering technicians n.e.c.

B1:

Personal responsibility, resilience and ethics. Comply with health and safety guidance and procedures, be disciplined and have a responsible approach to risk, work diligently at all times, accept responsibility for managing time and workload and stay motivated and committed when facing challenges. Comply with any organisational policies/codes of conduct in relation to ethical compliance

B2:

Work effectively in teams. Integrate with the team, support other people, consider implications of their actions on other people and the business

B3:

Effective communication and interpersonal skills. open and honest communicator, communicating clearly using appropriate methods, listening to others and have a positive and respectful attitude

B4:

Focus on quality and problem solving. Follow instructions and guidance, demonstrates attention to detail, follow a logical approach to problem solving and seek opportunities to improve quality, speed and efficiency

B5:

Continuous personal development. Reflect on skills, knowledge and behaviours and seeks opportunities to develop, adapt to different situations, environments or technologies and have a positive attitude to feedback and advice

Technical Educational Products

: ST0457: Engineering technician - Technical Support Technician (Level 3) Approved for delivery
Technical education progression

: TL0009b: Engineering, manufacturing, processing and control - Fitting and Assembly Technologies (Level 3)
Technical education progression

: TL0009c: Engineering, manufacturing, processing and control - Machining and Toolmaking Technologies (Level 3)
Technical education progression

: TQL3C11026RN5260: EAL level 3 Technical Occupational Entry in Mechatronics (Diploma) (Level 3)
Technical education progression

Reference:: OCC0457M

Status:: Approved occupation

Average (median) salary:: £40,514 per year

SOC 2020 code:: 3113 Engineering technicians

SOC 2020 sub unit groups:
- 3113/99 Engineering technicians n.e.c.