Construction and the built environment

Facilities management supervisor

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Managing the working environment for an organisation's employees and services within industrial and commercial buildings.

Summary

This occupation is found in small and medium enterprises, large and multinational organisations in private and public sectors.  For example: housing, health, social care, energy, hospitality, education, commercial properties, leisure, and retail.  It is found in organisations where the management of multi-disciplinary activities, within the built environment, impact upon people and the workplace.  At a corporate level, facilities management contributes to the delivery of strategic and operational objectives.  On a day-to-day level, effective facilities management activities are vital to the performance and success of any organisation, whatever its size and scope.   

The broad purpose of the occupation is to supervise a team of facilities management staff to provide a safe and efficient working environment.  Facilities management encompasses hard, soft, total or integrated functions.  Services labelled as hard are estate or building management.  Services called soft are catering, cleaning, administration, and security.  Total facilities management can be the process of combining and integrating all facility management services into a single contract.  As a facilities management supervisor it is vital to contribute towards health and safety regulations and organisational or contractual procedures.  They need to achieve agreed key performance indicators and meet service level agreements.  They will supervise a team, delegating duties and responsibilities.  The team must always maintain high standards of performance meeting clients, customers and building users.  They need good communication skills to resolve customer service queries.  Analytical skills are required for monitoring customer service issues.  They will identify reoccurring issues, problem-solving and then implementing solutions to improve services.  There will be involvement in continuous improvement of systems and processes to ensure procedures, policies and guidance are updated.  These can relate to emerging and technological advancements, legislative and social changes.  As a supervisor they will contribute towards the development and wellbeing of the team.

In their daily, work an employee in this occupation interacts with their clients, the public or building users to ensure the service provided meets their needs.  They will work collaboratively with internal and external stakeholders.  Within an organisation they could work with the senior leadership team, procurement and supply chain, sales and marketing, and human resources staff.  Working on sustainability plans with continuous improvement teams to improve the organisation's carbon footprint on their net-zero journey.  They could interact with the finance and audit departments to ensure accurate reporting.  External stakeholders can include suppliers, logistics and transportation providers, contractors, and the emergency services.  They would typically report to a facilities manager or head of facilities.

An employee in this occupation will be responsible for the safety of themselves and their team when conducting daily activities.  Always aiming to ensure the safety of the public and building users.  They will be responsible for carrying out and reviewing risk assessment plans.  Supporting and reviewing the budget and the costs of the facilities management service to meet financial targets.   Facilities management supervisors will monitor and adhere to appropriate building governance and compliance standards.

Typical job titles include

Knowledge, skills and behaviours (KSBs)

• Knowledge
• Skills
• Behaviours