HOSPITALITY – VISITOR TOUR GUIDE
2-day workshop including a combination of WorldHost Principles of Customer Service and WorldHost Inclusive Service, to achieve the following learning outcomes;
- Explain the benefits of providing excellent customer service
- Identifying customers’ needs and managing expectations
- The importance of making a great first impression
- Applying customer service within your role
- Communication & Listening skills
- Dealing with problems constructively
- Leaving a lasting impression
- Recognise unique customer requirements for an inclusive service culture
- Describe techniques to support unique customer requirements
- Support inclusive practice within their working culture
- Identify how to make their service accessible
- Supporting the visitor in making the most of the history & culture of Liverpool City Region
Delivered by The Workforce Development Trust Ltd.
This is part funded by the European Social Fund