EFFECTIVE TEAM MEMBER

A series of 6 x 1 day Workshops to choose from:

1. Emotional Intelligence (6 GLH)

• Understand what Emotional Intelligence [E.Q] is
• Recognise the different competencies within E.I
• Examine the relationship between I.Q and E.Q
• Self-evaluate your Emotional Intelligence using a questionnaire
• Develop EI using the Goleman 4 stage model
• Emotional hijacks and how to manage them at work
• Consolidate benefits of EI – organisations/teams/leaders/individuals
• Discuss how EI can be incorporated into everyday scenarios and conversations
• Action Planning

2. Responding Positively to Change (6 GLH)

• Understand the different ways that people respond to change
• Recognise the emotions associated with change
• Recognise my reactions to change, in relation to the Change Curve
• Use the circle of influence to manage my reactions to change
• Learn techniques to reduce stress and anxiety during the change process
• Be aware of what support and advice is available to support you through change
• Action Planning for future change

3. Effective Communication (6 GLH)

• Identify the factors that help and hinder workplace communication
• Use effective questioning techniques to acquire information and build relationships
• Pick up on hidden messages through nonverbal cues
• Actively listen for feelings and behaviours as well as meaning
• Recognise the different types of behaviour in yourself and others
• Explain barriers and filters in communication and how to overcome them
• Identify different communication styles in action and flex your style to influence others
• Reflect on how you want to be perceived by others and work on presenting a positive image

4. Interpersonal Skills (6 GLH)

• Develop the confidence to handle a wide range of difficult and demanding situations more effectively.
• Analyse their own interpersonal communication style.
• Gain confidence in handling conflict, criticism and other challenging situations.
• Deal with different behaviour ranging from aggressive to submissive.
• Learn to manage change through effective interpersonal communication.
• Develop the skills to negotiate and influence with confidence.
• Develop a broader range of interpersonal communication techniques to use in a variety of settings.

5. My Assertive Self (6 GLH)

• Explain the characteristics of assertiveness and the positive role assertiveness plays in the workplace
• Recognise the fight or flight response and how to control your instinctive reactions
• Practise assertive body language and active listening skills
• Use assertiveness techniques to defuse aggression and regain control of a situation
• Choose an appropriate response to requests made of your time and say ‘no’ positively and confidently
• Make assertive requests of others that are likely to be met with a positive response
• Implement a plan to deal with others more assertively

6. Working as part of a team (6 GLH)

• Define what good collaboration looks like and why it is important in my team
• Understanding my team role and the role of others – Belbin
• Describe the barriers to collaboration and how to overcome them
• Describe how to foster collaboration within and across teams
• Implement a plan to improve personal efforts at collaboration
• Learners can attend any of the sessions and will be subject to demand. Delivery will be online via Teams/Zoom.

Delivered by UK Learning Network.

This is part funded by the European Social Fund

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