Apprentice Business Administrator

1. General Administration

• Provide support to the office staff by managing phone calls, emails, and correspondence
• Liaising with IT to set up laptops and phones
• Greet and assist visitors, directing them to appropriate contacts or resources
• Maintain a clean, organised office area and ensure all office supplies are stocked, including shopping for milk and coffee supplies.

2. Document and Data Management      

• Assist in filing, scanning, and archiving documents as required
• Maintain accurate records and databases, ensuring data confidentiality and compliance with company policies
• Prepare, edit, and distribute reports, meeting minutes, and other documentation as directed.

3. Scheduling and Coordination

• Support the scheduling of meetings, appointments, and conferences
• Coordinate deliveries, mail, and courier services.

4. Communication and Customer Service

• Answer incoming calls and emails professionally, providing information or redirecting inquiries as appropriate
• Assist in handling customer inquiries, following up as necessary to ensure excellent service
• Support internal and external communications on behalf of the administrative team
• Support the wider team and provide tea/coffee for the senior managers and any other duties to keep the smooth running of the office

Level 3 Business Administrator Apprenticeship Standard including:

• Knowledge, Skills and Behaviors
• End-Point Assessment 

• Possibility of a full-time position upon successful completion of the apprenticeship