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Customer Service Representative Apprentice - BeMore

Customer Service Representative Apprentice

INEOS Inovyn

Apprenticeship summary

INEOS Inovyn are offering an exciting opportunity to get hands-on experience within the domestic and export teams within our Customer Service Team. You will be carrying out real work from day one, adding value to customers, and ensuring their needs are fully met. 

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Closing date: June 18, 2026

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Wage:
£24,300 a year
Total hours per week:
36
Expected duration (weeks):
52
Positions (available):
2
Date posted:
June 2, 2026
Possible start date:
July 1, 2026
Apprenticeship level:

Advanced

Working closely with the Sales Account Managers, this role will include liaising with a wide variety of customers based across Europe. 

Key responsibilities:

  • Placing orders
  • Pricing and working with price lists
  • Credit/debit/invoicing/ rebates
  • Month-end activities 
  • Liaising with customers via different communication methods, i.e., phone, email, etc.
  • Customer complaints – learn the customer complaint process and manage reporting
  • Reporting – day-to-day and monthly customer service reports
  • Experience/ exposure to Export markets and associated requirements and compliance required
  • Process reviews and audits, writing up findings 
  • General – filing, testing new systems, attendance at weekly and monthly meetings 

 

Level 3 Business Administration.

Fortnightly attendance at Riverside College, Widnes. 

Apprentices can look forward to strong long-term career opportunities within a leading industrial company. Upon successful completion, apprentices can progress into skilled roles, with opportunities for further career development within INEOS Inovyn. 

Employer

INEOS Inovyn

INEOS Inovyn is a leading chemical company and part of the global INEOS Group. We produce essential raw materials, including chlorine, caustic soda, and PVC, which are used in everyday products such as healthcare equipment, construction materials, and energy systems. At INEOS Inovyn, we are committed to developing the next generation of talent through high-quality apprenticeships. We offer hands-on experience in a dynamic industrial environment, combining practical learning with structured training and career development opportunities. Apprentices benefit from working alongside experienced professionals, gaining valuable skills, and contributing to real-world projects from day one, while also learning whilst they earn. 

Training

Training Provider:

RIVERSIDE COLLEGE

Apprenticeship standard:

Business administrator (level 3)