IT Support Technician Apprentice

As an IT Apprentice, you will play a key role in supporting the organisation’s technology needs, providing first-line technical support, and assisting with IT projects. You will work closely with experienced colleagues who will support your learning and development throughout the programme.

Your focus will be on building on these initiatives for Peoples Place Community Partnership (PPCP) in Toxteth, Liverpool as well x2 other sites within the city support PPCP’s friendly educational client with their IT Support plus a fortnightly trip to a site in Huddersfield and monthly team meetings in London. All expenses covered!

The duties we see the candidate taking on over the first 13 months includes the following:

• Provide support and high-level customer service to staff in a remote capacity, responding to IT queries via phone, email, and ticketing systems, owning tickets through to resolution
• Troubleshoot and resolve hardware, software, and network issues
• Fix, set up and configure IT equipment such as laptops, PC build, printers and hardware devices
• Assist with user account management (password resets, permissions, and access requests)
• Help maintain IT documentation, asset registers, and system records
• Support the rollout of new technologies, software updates, and security patches – Microsoft 365, CCTV, PC Break Fix
• Work with the IT team to ensure systems and data remain secure and compliant
• Escalate more complex issues to senior team members when necessary
• While most work will be carried out in the Toxteth office location, employees should be prepared to undertake site-based work in 2 locations in Liverpool, Huddersfield fortnightly and London monthly

What we desire in our future apprentice:

• A keen interest in IT and technology
• Good problem-solving and analytical skills
• Willingness to learn and take on new challenges
• Ability to work as part of a team and follow instructions
• Basic knowledge of computers, Microsoft Office, or Windows systems (desirable)
• You should be comfortable learning on your own and asking for help when necessary to ensure tasks are completed accurately and effectively

The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

The modules taught are:

• Network Fundamentals
• Mobility and Operating Systems
• Cloud Fundamentals
• IT Business Principles

Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.

A full-time role is on offer for the successful apprentice. We want to see you take a step up and confidently lead our marketing initiatives on a permanent basis.