PSH Apprentice Service Support Officer

• Provide administrative office support for the Private Sector Housing team
• Assist with managing service email boxes for PSH, responding directly to queries or recording / assigning these for appropriate action by applications / enforcement staff
• Deal with scanned mail, take correspondence to mail rooms, collect invoices and bank cheques / payments
• Record / assign complaints about private sector housing including disrepair, potential hazards, and anti-social behaviour to appropriate teams / officers for investigation / enforcement action
• Record / assign complaints about Private Sector Housing through i-casework / Have Your Say procedure, chasing up outstanding responses with managers
• Record / assign all Freedom of Information requests to technical support officers / managers for response, distributing weekly reports on outstanding requests
• Follow set processes and procedures in relation to logging and initial investigation of housing related enquiries
• Assist with the arranging of briefings with landlords / property owners in connection with planned enforcement work
• Arrange meetings on behalf of the PSH, taking / distributing minutes and actions

• The training will take place online via online classroom
• You will meet with your work coach regularly
• We will support you throughout your apprenticeship to ensure that you are able to attend the sessions and complete the work set

While here you can apply for permanent positions.