School Receptionist, Level 2 Admin Apprentice

• Act as the first point of contact for parents and visitors arriving at the school
• Deal with telephone and face-to-face enquiries efficiently and in a professional and supportive manner
• Seek support from other colleagues where necessary to respond to complex enquiries
• Respond to messages promptly and accurately, passing on information to relevant staff members as necessary
• Assist staff and pupils with the information and support they need
• Control access to the school in line with the school’s safeguarding procedures, including signing-in visitors, checking identification as necessary, issuing passes and notifying them of safeguarding and safety procedures
• Write and send email responses that are professional and uphold the school’s vision and values  
• Update and distribute online and offline communications (e.g. letters, newsletters, social media posts etc) to parents, staff and other stakeholders 
• Read and follow the relevant school policies
• Undertake training required to develop in the role
• Ensure all duties and responsibilities are undertaken in line with the school’s health and safety policy
• Contribute to the safety of children and young people and protect them from harm
• Monitor the late arrival of pupils

Customer Service Practitioner Level 2.

• Progession onto Level 3 Business Admin
• Receptionist