Apprentice Business Administrator

• Working alongside the Office Manager to implement and stream-line working practices in the business in conjunction with the senior management team, to achieve working efficiencies and facilitate the professional team in delivering their instructions
• Continual management of our ISO accreditations
• Managing incoming and outgoing post and deliveries, general filing and data management tasks
• Managing incoming telephone communications, directing calls to the relevant person, or taking detailed messages, as required
• Opening and archiving of digital job files – utilising WorkFlowMax and SharePoint systems
• Drafting and sending of correspondence (email and letter format)
• Audio typing / general administrative typing duties
• Banking reconciliation using Xero programme
• Setting up and organisation of meetings
• Team diary management
• Preparation of documentation utilising Microsoft Office programmes including, but not limited to, Word, Excel and PowerPoint
• Dealing appropriately with all Client queries received including
• General and specific enquiries related to new or ongoing projects
• Accurately and efficiently inputting Client data and circumstances onto appropriate internal on-line and off-line databases ensuring all records are up to date and correct
• Adhering to service delivery procedures
• Conducting project related customer satisfaction surveys and follow up as required
• To be responsible for the monitoring of stationery and PPE and restock of stock in a timely manner
• Distributing, receiving, and recording client feedback questionnaires
• Drafting and sending of invoices
• Ensuring service knowledge and skill levels are maintained to the highest standard by attending any relevant meetings and training
• Constructively contributing through team meetings, informal dialogue, and gained experience to the effective delivery and continued improvement of the service
• Other duties as may be required in a small office environment

Level 3 Business Administrator apprenticeship standard, including:

• Knowledge, Skills & Behaviours
• End-Point Assessment

• This role has the opportunity to expand into a Senior Office Administrator role as our business grows and our team expands