Apprentice Receptionist

Apprenticeship summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

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Closing date: November 23, 2025

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Wage:

£11,778 a year

Total hours per week:

30

Expected duration (weeks):

52

Positions (available):

1

Date posted:

October 23, 2025

Possible start date:

November 24, 2025

Apprenticeship level:

Intermediate

To have a thorough knowledge of all Practice procedures.
To work in accordance with written protocols
Pulling/filing notes for surgeries and update as necessary
Filing post in medical records
Fax and photocopy as requested
Receiving patients consulting with members of Practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary

Level 2 Customer Service Practitioner apprenticeship standard, including:

Knowledge, Skills & Behaviours
Level 1/2 Functional Skills maths if required
Level 1/2 Functional Skills English if required
End-Point Assessment

Possibility of a full-time position after successful completion of the apprenticeship

Employer

Grove Road Surgery

Grove Road Surgery is your friendly local family run practice based in Wallasey on the Wirral. Voted one of the top GP Surgeries for past 5 years on GP National Patient Survey Dr F Newton & Dr N Tandon

Training

Training Provider:

WIRRAL METROPOLITAN COLLEGE

Apprenticeship standard:

Customer service practitioner (level 2)