Apprentice Clinical Administrator

The apprentice will gain a breadth of knowledge of all areas of clinical administration at the Hospice, having the opportunity to work with different teams. Training and support will be provided via an industry recognised Level 3 Business Administration Apprenticeship with a Level 2 Mediterm Award.

The following are an example of the duties the apprentice may undertake.

• To work with the different members of the clinical administration team to learn the various aspects of clinical administrative support within the hospice. 
• Liaise with other organisations, departments and official bodies to assist in providing a high-quality and efficient service, sharing information as appropriate. 
• To act as an ambassador for the hospice and promote its services. 
• To provide administrative support i.e. filing, scanning, photocopying and producing letters/documents. 
• Accurately input, retrieve and collect data and information using the Hospice computer systems. 
• Work confidentially with the clinical computer systems and electronic patient records, including retrieving, uploading and inputting information that may contain details and images of severe illnesses. 
• Deal with face-to-face and telephone enquiries, convey messages and transfer calls as necessary whilst maintaining confidentiality at all times. 
• To be responsible for receiving and processing incoming and outgoing emails and mail. 
• To communicate effectively and liaise with other professionals in a clear, concise and professional manner.
• Take telephone calls from bereaved family and distressed patients, dealing with them empathetically and professionally.

Training and support will be provided via an industry recognised Level 3 Business Administrator Apprenticeship with a Level 2 Mediterm Award with Damar Training. 

The Hospice has several different departments, including Finance, Fundraising, Human Resources, Volunteer Management and Education, allowing the option of progression within the hospice.