Operational Relationship Apprentice

As an apprentice, you will develop the foundational skills required for a career in operational relationship management. 

This apprenticeship offers the opportunity to gain hands-on experience in a dynamic, fast-paced environment, while studying towards a relevant qualification. The role will involve learning about client requirements, production processes, compliance standards, and best practices across the business. The apprentice will gradually take on more responsibility as confidence and capability grow.

Key areas of responsibility and deliverables:

• Supports the building of effective working relationships with internal teams
• Assist with responding to production-related queries in a timely and professional manner. Completing triage process to prioritise and assign requests
• Helps coordinate aspects of the production process, learning how to meet quality and deadline expectations.
• Works alongside the Operational and Account Management teams to gain insight into client account support.
• Learn how to track and report on key performance indicators (KPIs) and service levels (SLAs)
• Follow established business processes and become familiar with APS policies, including health and safety and environmental procedures.
• Support sustainability and compliance initiatives across operational practices.
• Contribute to the identification of small improvements or efficiencies within day-to-day tasks.
• Communicates updates and requirements clearly as directed by team members.
• Show a growing understanding of the commercial impact of operational decisions.
• Support Testing Process to ensure output and feedback produced accurately and timely
• Maintain an up-to-date library of work instructions

Skills and experience required:

• Show a genuine interest in operations, client services and production environments
• Strong verbal and written communication skills
• Willingness to learn and take on new challenges with a positive attitude
• Ability to work as part of a team and build relationships across departments
• Good organisational skills with attention to detail
• Basic IT literacy, including familiarity with Microsoft Office (Word, Excel, Outlook).
• Ability to follow instructions and take responsibility for personal development.
• Commitment to working towards a relevant apprenticeship qualification.
• Awareness of professional conduct and workplace standards
• No prior experience required – full training will be provided.

As an apprentice, you will work with your training provider, BPIF Training, who will provide full academic support. We offer extensive in-house, on-the-job training to set you on the path to a successful career within The APS Group.

Upon successful completion of the apprenticeship, you will achieve a Level 3 Business Administrator standard. You will be provided regular time within your normal working hours to meet the requirements of your apprenticeship programme. Training will take place via interactive online workshops, along with regular 1–1 sessions with your dedicated BPIF Training Coordinator.

This is a fixed-term position for the duration of the apprenticeship. Upon successful completion of the apprenticeship, a full-time role may be available, subject to business needs.